Privacy Policy

Privacy Policy

Introduction

Welcome to Sunrise Hot Air Balloon Dubai’s online platform! We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website (https://sunrise-hot-air-balloon-dubai.terratrek.net), applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  • Our official website and its subdomains.
  • Mobile applications developed by us.
  • Online services offered through these platforms.

Please note that this policy does not cover third-party websites or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy guides how we interact with users in the following scenarios:

  1. As an authorized user: When you sign up and use our applications or services, we collect and process your account information, payment details, and other related data to provide the requested services.
  2. Visiting our websites: Each time you access our websites, we may gather technical information like IP addresses, browser types, and page interactions for analytics and improvement purposes.
  3. Communications: We may reach out to you via email, calls, or SMS for newsletters, promotions, or service updates. You can opt-out of these communications at any time.

Personal Data Collection

We collect several categories of personal data to enhance your experience and provide tailored services:

  • Account Information: This includes your name, username, email address, and password hash for secure login.
  • Payment Information: We process cardholder details (not stored in full), billing addresses, and payment history for transactions.
  • Financial Information: We may collect bank account information or other financial records for specific services.
  • Purchase Information: Details about your bookings, orders, and preferences to improve our offerings.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data for analytics.
  • Location Data: Your geographical location when using our GPS-enabled services, always anonymized for privacy.
  • Feedback and Reviews: We encourage user feedback and may collect your comments, ratings, and reviews.
  • Social Media Information: If you choose to log in via social media accounts, we’ll access the public information from those profiles.
  • Product Information: Data about products you’ve viewed or purchased for personalized recommendations.

Cookies

We employ cookies to enhance your experience on our platform:

  • Strictly Necessary Cookies: Ensure basic functionalities of our website and applications.
  • Preference Cookies: Remember user preferences and settings.
  • Analytics Cookies: Track site usage, gather analytics data, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, we securely delete or anonymize your data from our systems.

Security Measures

Sunrise Hot Air Balloon Dubai implements robust security protocols to safeguard your personal data:

  • Encryption of data during transmission and at rest.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to protect against potential threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not directed towards, nor do we knowingly collect personal data from, such young individuals.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and rectification of your data.
  • Erasure (right to be forgotten).
  • Restriction on processing.
  • Data portability.
  • Objection or opt-out of specific uses.
  • Non-discrimination in providing services.

To exercise these rights, please contact our privacy team at [email protected]. We will respond to your requests within a reasonable timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified via our website or email.

Contact Information

For any privacy-related inquiries, requests for data access or deletion, or general feedback, please reach out to our Privacy Team:

We appreciate your trust in us, and we strive to make our privacy practices transparent and user-centric.